Frequently Asked Questions
I don't see what I'm looking for, Do you do custom designing for specific projects?
Well of course I do! CoffeeShopGFX.com is the place for clients with standar orders to place then without the elongated line of emails and DM's, however if you desire custom designing for journals, notebooks, wedding invations etc. then you are MORE than welcome to us the contact page to give us a description of your desired graphic. We respond to email withing 1-2 business days and do special quotes for custom designs. So let's BUILD IT!
I've never worked with a graphic designer before? What should I expect?
Great question. We work hard to make this process easy for babes new to branding. Logo files for clients are sent via dropbox after completion -- clients custom dropbox links allow for repeat clients to recieve their graphics instantaneously without the constant hassle of emails. All graphics are sent in standard PNG's and prints typically include a version that include "bleed space" for those printing from hometown/online vendors.
What's "Turn Around" Time?
"Turn Around" time is a term used by designer to reference the amount of time it takes for creatives to send graphics and revisions back around to clients. (i.e 1-2 business day "Turn Around" time is 24-48 hours to recieve a responce or graphic Monday - Friday only)
I got my logo but how do I make sure I save it in high quailty?
CSGFX Logos are sent via Dropbox. To ensure the highest quailty version of your logo be sure to download the "Dropbox" app, allow the graphic to load into full quailty, hold the graphic and press "Save to Camera Roll". An exporting bar should appear, once the download is done the graphic should be in you camera roll saved in full quality without the background.
I know nothing about Tech|Branding, how do I make sure I'm using my graphics properly?
If you're new to the business of branding, it can be overwhelming two tips that can help is:
Terms & Conditions
Graphic Design Contracted Agreement
This agreement (the “Agreement”) is made on “Date” by and between the “Client” and the “Designer.” In consideration of the mutual agreement made herein, both parties agree as follows:
Work: Coffee Shop GFX LLC agrees to produce project materials (the “Work”) at the request of the client for fees agreed upon in advance and delivery of the Work by an agreed-upon deadline. As long as client provides designer with all information, items, images and materials needed to do so within allotted time frame. Coffee Shop GFX LLC agrees that he will be the sole author of the Work, which will be original work and free of plagiarism. Coffee Shop GFX LLC will cooperate with Client in editing and otherwise reviewing the Work prior to completion and launch. The client is allowed up to three revisions of a Logo and or design. After the third revision, each additional revision is $35 per change. After the client has selected one of the proposed designs will be responsible for completing additional research to further develop the chosen idea and completion of the remainder of the clients project. The client will be given the right to final say on all colors, fonts, text and images used in the final design. Information provided for flyer designs that require us to physically type out the text will result in a additional $25 fee that must be paid prior to the design being released. If a flyer has to be redesigned due to lack of prior information given it will also result in a additional $25 fee. Once you post your flyer on any social media network it is not permitted to receive any additional changes unless a editing fee of $25 is paid.
Time Frame To Obtain Materials: The client has a time frame of obtaining materials for the project and/or service requested. Any and all information should be sent through email at firstname.lastname@example.org . Any details regarding a order sent through any social media platform such as Instagram, Facebook, etc. will be null and void. If all material needed for the project and/or design is not provided Coffee Shop GFX LLC 30 days following the initial date of the signed agreement the contract is subject to one of the following:
1. Termination with no obligation of refund or services rendered.
2. Standard turnaround time restarts from the time all material is confirmed to be received by the designer.
3. Special instructions or permissions that must be approved and documented by the designer to be valid.
Confidentiality: Coffee Shop GFX LLC acknowledges that he may receive or have access to information which relates to the Client’s past, present, or future products, vendor lists, creative works, marketing strategies, pending projects/proposals, and other proprietary information. Designer Coffee Shop GFX LLC agrees to protect the confidentiality of the Client’s proprietary information and all physical forms thereof, whether disclosed to Coffee Shop GFX LLC before this Agreement is signed or afterward. Unless strict confidentiality is requested by Client in advance of the establishment of this contract, Coffee Shop GFX LLC can display materials and final work created for Client on the Coffee Shop GFX LLC website http://www.coffeeshopgfx.com/
Compensation: Client agrees to pay a Coffee Shop GFX LLC 100% of the total project cost before any services are provided, deposits are only available on website design-build. If the parameters of the Work change, or if it involves more time than estimated, Coffee Shop GFX LLC will inform Client and they can renegotiate the Work’s cost. Coffee Shop GFX LLC is responsible for the payment of all federal, state, and/or local taxes with respect to the services he performs for the client as an independent contractor. The Client will not treat Coffee Shop GFX LLC as an employee for any purpose.
Client Approval: Upon acceptance of the Work, Client accepts responsibility for any further processes in which this work is used (e.g. film outpost, printing, etc.) Coffee Shop GFX LLC is not responsible for errors occurring in this work or projects related to this work after acceptance of the Work by the Client.
Cancellation: Both parties understand that Client or Coffee Shop GFX LLC may terminate the service at any time if, for any reason, the relationship is deemed unsatisfactory by either party. Upon written or verbal cancellation, Client is responsible for payment for all expenses incurred and any work done towards the completion of the project based on the percentage of the project completed that is determined by Coffee Shop GFX LLC. Should Client cancel the project following its completion, Client is responsible for full payment as per the agreed-upon estimate plus all expenses incurred. In the event of cancellation, Coffee Shop GFX LLC retains ownership of all copyrights and original work created.
Refund: There are absolutely NO refunds on any design work that has been started on or issued out --IMPORTANT-- ANY PERSON PURSUING TO GET A REFUND OR PROCEED WITH THE PROCESS OF OBTAINING A REFUND AFTER WORK HAS BEEN STARTED ON OR ISSUED OUT WILL HAVE THIS CONTRACT VOIDED AND ALL SERVICES ORIGINALLY APPLIED FOR WILL NOT BE OBLIGATED TO BE COMPLETED UNLESS OTHERWISE STATED BY THE COMPANY OWNER REQUEST. ANY CHARGEBACK/REFUND CASES OPENED PER CLIENT ACTION IS SUBJECT TO LOSING ALL RIGHTS TO DESIGNS OR PAYING A MINIMUM OF HALF OF THE ORIGINAL COST OF THE WORK ORIGINALLY ORDERED.*** All items needed for all project must be provided no later than 30 days from the date of the initial order form. and being available. At any point in time if the client decides they no longer want the package they have purchased they are welcome to decline further services but no refund will be issued and the contract will be void, once the client has agreed to not continue services rather it be verbally or in writing.
Acceptance of Terms: Client promises to pay for the services rendered by Coffee Shop GFX LLC for the Work as agreed upon. By signing below, Client agrees they have read, understood, and are considered legally bonded to these terms.
Alessandra N. Wheeler
Client Signature – Terms and Conditions before Checkout